BEYOND FACIALS — TERMS OF SERVICE
Last updated: November 8, 2026
1. Who We Are and What These Terms Cover
Beyond Facials ("Beyond Facials," "we," "us," or "our") operates the skincare studio at 1227 Lincoln Blvd, Suite 100, Santa Monica, CA 90401 and the website at BeyondFacials.beauty (the "Site").
These Terms of Service ("Terms") are an agreement between you and Beyond Facials. They apply when you visit the Site, book or receive a treatment, buy a package or gift card, or otherwise interact with us. By using the Site or booking a service, you agree to these Terms. If you do not agree, please do not use the Site or book with us. If you book on behalf of someone else, you confirm that you are authorized to accept these Terms for them.
2. Our Services
We provide non-invasive esthetic skincare services, including HydraFacial treatments, custom facials, nano infusion and nanoneedling, chemical peels, enzymatic facials with dermaplaning, scalp treatments, and related add-ons, together with product recommendations and home-care guidance.
Our services are cosmetic and esthetic. They are not medical treatment, and nothing on the Site or said in the studio is medical advice, a diagnosis, or a substitute for care from a licensed physician, dermatologist, or other healthcare provider.
3. Eligibility
You must be 18 or older to book and receive treatment. Clients aged 16 to 17 may be treated only when a parent or legal guardian is present, gives written consent, and remains in the studio for the appointment. We may ask for photo identification. We do not treat anyone under 16.
4. Booking and Appointments
You can book online through our Square booking page, by phone, or in person. An appointment is confirmed when you receive a confirmation from us or from Square. Please give accurate contact details and tell us about anything that could affect your treatment (see Section 8).
We may ask for a card on file or a deposit to hold certain appointments or first-time bookings. Where we do, this is shown at the time of booking. Your appointment time is reserved for you alone, so please arrive 5 to 10 minutes early to complete any forms and settle in. If you arrive late, we may need to shorten the treatment so that the next client is not affected, and the full price still applies.
5. Pricing, Payment, and Taxes
Prices are in US dollars and are confirmed at booking or checkout. Prices, treatments, and promotions may change without notice, and the price you were quoted at booking applies to that appointment. Payment is due at the time of service unless you have prepaid. Card payments are processed by third-party payment processors such as Square, and we do not store full card numbers. Applicable sales tax is added where required by law. Promotional pricing applies only during the stated period, cannot be combined with other offers unless we say so, and has no cash value.
6. Cancellations, Late Arrivals, and No-Shows
Your appointment time is held for you alone. If your plans change, please give us at least 24 hours' notice so we can offer the slot to someone else.
- Cancel or reschedule with 24 hours' notice or more: no charge, and any deposit is refunded or applied to your new appointment.
- Cancel or reschedule with less than 24 hours' notice: we may charge 50% of the reserved service price, or retain 50% of your deposit.
- No-show, or more than 15 minutes late without notice: we may charge 100% of the reserved service price.
- Arriving more than 15 minutes late: we may need to shorten or reschedule the treatment, and the full price may still apply.
We understand that illness, emergencies, and weather happen. Tell us what is going on and we will work with you wherever we reasonably can. Repeated late cancellations or no-shows may require prepayment for future bookings. Cancellation and no-show fees are charged to the card on file and compensate us for reserved time and lost availability; they are not a penalty.
7. Packages, Series, Gift Cards, and Promotions
Packages and series. Prepaid treatment packages are sold at a discount and are valid for 12 months from the date of purchase. They may be used by you or, with your authorization, by a guest. Package visits are not refundable for cash, and because package pricing is discounted, individual visits within a package are not refundable on their own. If you cannot use a package within 12 months for a documented medical reason, contact us and we will work out an extension.
Gift cards. Gift cards and gift certificates do not expire. They cannot be redeemed for cash, except where California law requires it for balances under $10. A lost or stolen gift card can be reissued with proof of purchase.
Promotions and first-time offers. Unless stated otherwise, promotional and first-time client offers are limited to one per person, apply to new clients only, cannot be combined with other offers or package pricing, have no cash value, and may be modified or withdrawn at any time.
Memberships. If we offer a recurring membership, the billing amount, interval, and minimum commitment are shown when you sign up. You may cancel as described in your membership terms; payments already made are not refundable, and unused membership benefits expire at the end of each billing period unless stated otherwise.
8. Health Information, Treatment Suitability, and Consent
Before your first treatment you will complete an intake and consent form. Please answer it honestly and completely, and tell your provider about any change since your last visit, including:
- pregnancy or breastfeeding;
- active skin infection, cold sores, warts, rashes, or open wounds;
- rosacea, eczema, psoriasis, or a history of keloids or scarring;
- allergies, including to lidocaine, aspirin or salicylates, nickel, fragrance, or skincare ingredients;
- medications such as isotretinoin (Accutane), antibiotics, blood thinners, or photosensitizing drugs;
- prescription topicals such as tretinoin or tazarotene;
- recent injectables, fillers, threads, laser, microneedling, waxing, or peels;
- recent sun exposure or tanning;
- autoimmune conditions or any condition for which a doctor has limited skin treatments.
Some treatments are not safe with certain conditions or medications. If you are taking oral isotretinoin, we cannot perform facials, peels, dermaplaning, waxing, or other exfoliating treatments until your prescribing provider clears you. If you are unsure whether a treatment is appropriate, please reschedule and speak with your doctor first. We may ask for written clearance from your physician before certain treatments.
We may decline, modify, shorten, or reschedule a treatment if we believe it is not safe or appropriate for your skin on that day. Declining a treatment on safety grounds is not a refusal of service.
9. Pre- and Post-Treatment Care
You agree to follow the before- and after-care instructions we give you, in writing or in person. In general, this means stopping retinol, retinal, and leave-on AHA or BHA products at least 3 days before your appointment; stopping prescription retinoids such as tretinoin or tazarotene 7 to 14 days before; avoiding waxing, strong actives, sunbeds, and prolonged sun exposure before and after treatment; wearing sunscreen daily; and avoiding picking, scrubbing, saunas, hot yoga, and intense exercise for the period we advise.
If you do not follow these instructions, the risk of irritation, hyperpigmentation, infection, or poor results increases, and we cannot be responsible for those outcomes. If you have a concern after treatment, contact us. For severe or worsening symptoms such as spreading redness, blistering, fever, or signs of infection, seek medical care promptly.
10. Results
We aim for visible improvement in your skin, but individual results vary with skin type, age, hormones, home care, lifestyle, and how consistently you follow our recommendations. We do not guarantee a specific result, a set number of sessions, or how long results will last. Photographs and images on the Site are illustrative and are not a promise of your results. Many treatments are progressive and work best as a series followed by maintenance.
11. Assumption of Risk and Release
All skin treatments carry some risk. Common and expected reactions include temporary redness, warmth, tightness, dryness, mild swelling, tingling, purging or breakouts, peeling, and bruising. Less common risks include allergic reaction, irritation, blistering, post-inflammatory hyperpigmentation, and reactivation of cold sores.
You voluntarily accept these risks. To the fullest extent permitted by law, you release Beyond Facials and its owners, employees, contractors, and agents from claims, damages, and liability arising out of or relating to your treatment, except to the extent caused by our gross negligence or willful misconduct. Nothing in these Terms waives any right that cannot be waived under California law.
12. Client Conduct and Right to Refuse Service
We are committed to a calm, respectful, and safe studio. We may refuse service, end an appointment, or decline future bookings if a client is abusive or harassing toward staff or other clients, arrives visibly impaired, arrives with an infectious illness such as fever, cough, rash, cold sore, or conjunctivitis, does not disclose relevant health information, or does not follow safety instructions. Where we end a service for these reasons, charges may still apply.
13. Communications and Text Messages
When you give us your phone number or email address, you agree that we may contact you about your appointments, including confirmations, reminders, changes, and follow-ups, and, if you opt in, about offers and studio news. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of text messages or HELP for help, and use the unsubscribe link in any marketing email. Opting out of marketing messages does not stop appointment-related messages. Our Privacy Policy explains how we handle your information.
14. Photography and Marketing
We photograph treatment areas or before-and-after results only with your separate written consent, and you can decline without affecting your service. If you consent, you grant us a non-exclusive, royalty-free license to use those images on the Site and our social channels; we will not publish your full name or contact details without your permission. You can withdraw consent for future use at any time by emailing us. We may also take general photographs or video of the studio for security and quality purposes.
15. Intellectual Property
The Site and its contents, including text, treatment names and descriptions, logos, the Beyond Facials name and marks, photographs, graphics, and design, are owned by or licensed to Beyond Facials and are protected by intellectual property laws. You may not copy, reproduce, republish, scrape, or use our content for commercial purposes without our written permission. You are welcome to share our posts using the platforms' own sharing tools.
16. Reviews and User Content
If you submit a review, comment, or message to us, you confirm that it reflects your own honest experience and that you have the right to share it, and you give us permission to display it. We may moderate, shorten, or remove content that is unlawful, misleading, or that contains private information about another person. We do not change the substance of reviews.
17. Third-Party Services and Links
Booking and payments are handled by third-party providers such as Square, and their own terms and privacy policies apply to those transactions. The Site may link to websites we do not control. We are not responsible for the content, products, or practices of those third parties.
18. Disclaimers
The Site and its content are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that information on it, including prices, availability, and treatment descriptions, is always current and complete. Nothing in this section limits any warranty that cannot be excluded under California law.
19. Limitation of Liability
To the fullest extent permitted by law, Beyond Facials will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising out of your use of the Site or our services. Our total liability for any claim arising out of or relating to these Terms or your treatment will not exceed the amount you paid us for the service giving rise to the claim. Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be limited under California law.
20. Indemnification
You agree to indemnify and hold harmless Beyond Facials and its owners, employees, and contractors from claims, losses, liabilities, and reasonable legal fees arising out of your breach of these Terms, your misuse of the Site, or your failure to provide accurate health information, except to the extent caused by our own negligence or misconduct.
21. Governing Law and Disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Before filing a claim, please email us at info@beyondfacials.beauty with a description of the issue and the outcome you are seeking, and give us 30 days to respond; most concerns can be resolved quickly and directly. If we cannot resolve the matter, you and we agree to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, except that either party may bring a qualifying claim in small claims court.
22. General
If any provision of these Terms is found unenforceable, the remaining provisions stay in effect. If we do not enforce a provision, that is not a waiver of our right to do so later. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with our Privacy Policy and any consent forms, booking terms, or policies referenced here, are the entire agreement between you and us regarding the Site and our services.
23. Changes to These Terms
We may update these Terms from time to time. The current version is always posted on this page with the "last updated" date above. Material changes apply to bookings made after the new version is posted. If you continue to use the Site or book with us after changes are posted, you accept the updated Terms.
24. Contact Us
Questions about these Terms, your appointment, or our policies? We are happy to help.
Beyond Facials
1227 Lincoln Blvd, Suite 100
Santa Monica, CA 90401
(310) 261-0666